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Dock Parts USA

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Frequently Asked Questions
  • Do you have a rendering of a dock?

    Yes.  It is located at the bottom left hand side of our Home Page.

  • Do you custom build dock parts?

    Please call or email us for questions pertaining to custom parts.

     

     

     

  • What's your payment processor?

    We use CyberSource secure payment to accept credit cards. 

  • What is your product guarantee?

    Our products are guaranteed to be free from manufacturing defects.  Our top priority is customer satisfaction and we maintain this by offering quality products at the lowest prices.

  • What are your business hours?

    Mon. - Fri.  7am - 4pm

    Weekend pickups available by request.

     

  • What is your shipping policy?

    Our goal is for you to have your products as soon as possible. We ship products using either UPS (smaller items) or truck freight (larger items).  We will ship anywhere inside the United States.  If International shipping is needed please contact us prior at 803-932-7445 or info@dockpartsusa.com

  • What is your refund and return policy?

    If you are not 100% satisfied with your purchase, you can return your product for a refund of the original product price. You can return your purchase for up to 30 days from the purchase date. Returned products must be in the condition you received them and in similar packaging as received.  We are dedicated to maintaining high product quality and if for some reason you are not satisfied please contact us at  803-932-7445 or info@dockpartsusa.com

  • What is your privacy policy?

     This privacy policy sets out how Dock Parts USA uses and protects any information that you give us when you use this website.  Dock Parts USA is committed to ensuring that your privacy is protected.  You will be asked to enter information on this site in order for us to process and ship your orders.  The privacy of this information is of the upmost importance to us and we will not sell or redistribute your information to anyone.  For further information please contact us at 803-932-7445 or info@dockpartsusa.com


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